A Java applet is typically downloaded onto the client after the user logs into the service, and that applet communicates with the host desktop. Unlike a VPN, which requires that software be loaded onto the client device and configured, remote desktop services just need software on the host PC. It’s very easy for them to use,” says Long. “It’s a familiar environment, and they don’t have to launch anything on the client. Users log onto the GoToMyPC Web site, which then contacts each individual’s computer - either at the hospital or in a physician’s office - and opens an encrypted session between the two. Now, more than 100 Baptist Health administrators and medical professionals use the service. So, three years ago, when the idea of subscribing to Citrix Online’s GoToMyPC service came up, the hospital jumped at it. “The complexity of supporting a VPN is great, and many issues have to do with end-user training,” says Michael Long, director of network services. But it wasn’t an ideal solution for either staffers or users. in Jackson, Miss., for instance, had been providing remote users with VPN access to the hospital’s systems.
#Gotomypc desktop shortcut problem full#
Even a PC in an airport kiosk or at a friend’s house is sufficient to give a user full access to his office desktop.įor both busy remote users and overworked IT departments, the simplicity of these services can be a godsend. This is accomplished mainly with a Web browser and screen-sharing technologies like those that have been used for remote support and online presentations. Instead, the remote user is connected to his PC back at the office, with all of the same files, applications and desktop icons. Under the new concept, the user’s remote desktop or laptop isn’t connected to corporate servers.